Troubleshooting Guide for Uploading CSV Files

Hey there Skyleaders! 👋

Are you encountering a pesky red pop-up message when trying to upload your CSV file in Skylead? No worries, we've got you covered with this easy, step-by-step guide! 🛠️

1. Identify the Error 🔍
   
   
   • That red pop-up is your clue! It tells you exactly where Skylead spotted an error in your file. Refer to the row number indicated in the error message and make the necessary changes.
     
     
2. Column Name Check 📝
   
   
   • Profile URLs: Your column should be named profileUrl (with only the "U" in uppercase).
   • Emails: Ensure you've named the email column as email (all in lowercase).
     
     
3. No Empty Rows Allowed 🚫
   
   
   • If the error mentioned earlier continues to appear and you've confirmed the 'profileUrl' and 'email' fields are correct, please take a moment to double-check your file for any unnoticed empty rows.
     
     
4. No Empty Spaces Allowed 🚫🌌
   
   
   • To fix empty spaces, copy all text (CTRL+A) and paste (CTRL+V) into a new file.
     
     
5. Avoid Duplicate Fields 🚫🔁
   
   
   • Delete all duplicate fields shown in the error message to prevent future errors.
     
     
6. URL Format Verification 🔗
   
   
   • Standard LinkedIn URLs: Use this format https://www.linkedin…
   • Sales Navigator URLs: They should look likehttps://www.linkedin.com/sales/people/.
     
     
7. Sales Navigator Subscription Requirement 📡
   
   
   • Remember, you cannot upload Sales Navigator profile URLs unless you have selected a Sales Navigator subscription on LinkedIn.
     
     
8. Saving Your File Correctly (Especially for MAC Users) 💾
   
   
   • Ensure your file is saved as a CSV file.
   • MAC Users: Open your file in Google Sheets and save it as a CSV file. Alternatively, in Numbers, change the delimiter to a comma (,) instead of a semicolon (;). MAC's Numbers app typically uses semicolons, but we need commas for Skylead!
     
     
9. Character Limit in Fields ✂️
   
   
   • Ensure each field, like first name and last name, has less than 50 characters.
     
     
10. CSV File Size Limit 📊
    
    
    • Remember, there's a limit of 5000 leads per CSV file.
      
      
      
      
11. Reach Out to Support if Needed 🆘
    
    
    • If you've followed all the steps and the issue persists, Skylead Support is ready to dive deeper into the problem.
      
      

If you require assistance in formatting your CSV file, take a look at this helpful article.

We hope this guide makes your Skylead experience smoother and more enjoyable! If you have any more questions, we're here to help. Enjoy your Skylead journey! 🚀