FAQs

Welcome to the Frequently Asked Questions. Here you can find out and clarify all the doubts that you may have.

We have arranged the questions under a few sections so it would ease your search, but if you are still in doubt after checking this, you can always reach out to customer support on the chat. 

Enjoy your Skylead experience!

My account: 

1. Where do I enter the promo code?

2. Where do I enter a PIN?

3. How can I change a password? 

My campaign:

1. When will my campaign start?

2. ‘If connected’ condition, why set it for 2 days?

3. Where can I find my messages?

About LinkedIn:

1. Can I use Linkedin while campaigns on Skylead are running? 

2. Can we change the limits for the characters of the LinkedIn connection request messages?

Payments & Refunds:

1. How does the billing work? 

2. Billing cycle

3. What is prorate charge?

4. What is our refund policy?

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My account: 

1. Where do I enter the promo code?

You can check how to enter a promo code here.

2. Where do I enter a PIN?

If you are asked to enter a pin, first check your email for it and then click on the little blue icon that says 'Pin required'. Once you click on it, a window will pop out and there will be a field where you should enter a pin. 

More about pin you can read here.

3. How can I change a password? 

In order to change your password, you should go to the Admin dashboard and go to 'Settings' on the top of the page.

Once you click on it, you will have the option to enter an old one and come up with the whole new one for your account.

My campaign:

1. When will my campaign start?

Your campaign will start 15-30 minutes once created within working hours. It starts with the discovery phase within which the tool is searching for the Lead’s profiles and placing them in the campaign. Once this phase is finished, it starts with executing the rest of the steps in your campaign.

If you want to learn more about this, you can check the article here.

2. ‘If connected’ condition, why set it for 2 days?

'If connected' step is a condition that checks if the lead accepts or doesn’t accept the connection request after the time you have set. And why is recommended to set that condition waiting time for 2 days? This way we are giving time to lead to accepting the connection request that has been sent as not everyone checks their LinkedIn account every day. 

You can read more about all of our smart sequences here.

3. Where can I find my messages?

Are you searching for your messages? No need to search anymore, they are all in our Smart inbox right there on the tool. 

All messages from all channels, Linkedin messages, Sales Navigator messages, Inmails, and emails will be located in one place and you will be able to answer to all those channels from the same place - our Smart Inbox.

You can read more details about our Smart inbox here. 

About LinkedIn:

1. Can I use Linkedin while campaigns on Skylead are running? 

This is not recommended. But, if you want or need to use your Linkedin account, you should use the same proxy your Skylead account is using so it won't be suspicious to Linkedin. 

For more information on how to set your proxy, check this article. 

2. Can we change the limits for the characters of the LinkedIn connection request messages?

LinkedIn has a limit of 300 characters for connection request messages and this, unfortunately, cannot be changed.

On the tool, you will see a limit of 250 characters. This limit lowers the

n Linkedin's because we need to save those characters for variables you may use in your connection invitation message.

Payments & Refunds:

1. How does the billing work? 

The subscription is charged via the Credit Card you put in when creating a seat - it lasts one month and it is renewed once that month expires.

When your subscription started, till when it lasts, and how much will your next Invoice be you can see under the 'Billing' icon on your Admin dashboard:

If you maybe need to change any billing information, you can check this article to see how. 

2. What is the billing cycle?

A billing cycle is the interval of time from the end of one billing statement date to the next billing statement date for goods or services a company provides to another company or consumer on a recurring basis. Although billing cycles are most often set on a monthly basis, they can vary in length depending on the type of product or service rendered.

3. What is prorate charge?

4. What is our refund policy?

By selecting a monthly subscription, you agree to pay Skylead.io the monthly fees indicated for that service.

You are eligible for a refund the first 14 calendar days after your first purchase. After 14 calendar days of your first purchase, you are not eligible for refunds. Monthly subscription fees are non-refundable.

• Unless you notify Skylead.io before the end of the applicable subscription period that you want to cancel, the subscription will renew automatically.
• Skylead.io reserves the right to adjust the rate at renewal time. You authorize us to collect the then-applicable monthly fee using any credit card or other payment mechanism we have on record for you.
• Skylead.io reserves the right to change the payment terms upon thirty (30) days prior written notice to you. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits their needs.
  
  
  

If you have any additional questions or would like to request a refund, feel free to contact us.