Hey there Skyleaders,
In this tutorial, we will tell you how you can keep track of all the conversations. 💬
There are 4 ways that you can filter your Smart Inbox to see specific types of messages:
- All channels
This is the default view of the inbox and here you will be able to see messages from all of the campaigns that you’ve run on Skylead. This way, you are also able to see messages that are based in all 3 of the inboxes that the Smart Inbox merges (LinkedIn, Sales Navigator, and Email).
- All unread messages
With this option, you are able to see only unread messages and get to them first without scrolling through the inbox.
If you have read some messages and would like to check them and reply later, you could be applying some chat labels on those messages or you could even select them and mark them as unread. Here is how you can do that:
Also, you could mark messages as unread in bulk:
- All archived messages
All messages that you previously archived will be shown here:
- All unreplied messages
Never miss replying to your lead again! Filter your messages with All unreplied messages and see to whom you need to answer.
- All other messages
From the moment of connecting your LinkedIn profile to Skylead, you will be able to see your non-campaign-based messages using this filter.
! Messages that were sent before connecting your account won’t show up here.
- Filter chats per campaign
You are able to see messages that are tied to specific campaigns.
! The Smart Inbox only tracks your conversations and not all messages sent. In this case, we define conversations as an exchange of messages between the two parties involved.
! Smart Inbox merges all 3 of the inboxes that you will be using (LinkedIn, Sales Navigator, and Email) you can see which inbox they belong to by the icons next to the chat itself.
Sales Navigator message
When you’re using the Campaign Filter, and you have had conversations with a lead on multiple channels, LinkedIn, Sales Navigator, or email, you will be able to switch between the channels in the Inbox.
We hope this tutorial was helpful!
Enjoy your Skylead experience! 🚀